SLA

Hosting & drift

Ja, vi hoster vores digitale løsninger, som indebærer 99,9% oppetid, sikkerhed og daglige backups, patching, compliance osv – så kan du jo tænke på noget andet.

Hos Checkmate hedder det SLA (Service Level Agreement).

Basic

from DKK

795

/ per month for min. 12 months

Server: Shared

Frontend (headless): 1x Small Basic Node

Storage: Up to 5GB

Web traffic (visits / month): Up to 20.000 or 50GB transfer

99,9% uptime

Flowmate™ Support

Basic+

from DKK

1.195

/ per month for min. 12 months

Server: Shared

Frontend (headless): 1x Small Pro Node

Storage: Up to 10GB

Web traffic (visits / month): Up to 50.000 or 100GB transfer

99,9% uptime

Flowmate™ Support

Performance

from DKK

1.595

/ per month for min. 12 months

Server: Shared

Frontend (headless): 1x Small Pro Node

Storage: Up to 20GB

Web traffic (visits / month): Up to 100.000 or 200GB transfer

99,9% uptime

Flowmate™ Support

Performance+

from DKK

1.895

/ per month for min. 12 months

Server: Dedicated

Frontend (headless): 1x Small Pro Node

Storage: Up to 50GB

Web traffic (visits / month): Up to 2.000GB transfer

99,9% uptime

Flowmate™ Support

Hosting

Server

Frontend (headless)

Storage

Web traffic (visits / month)

99,9% uptime

Services

Premium plugins & services
(value up to 850 DKK/month)

Daily Backups

SSL Certificate

Cloudflare CDN (headless only)

Flowmate™ Support

Cachemate™ Support

Uptime Check (Pingdom)

Enhanced security & performance

Transactional emails

CMP (Cookie Management Platform)

Maintenance & Support

Scheduled maintenance (patching)

Critical Support Response Time

Basic

Shared

1x Small Basic Node

Up to 5GB

Up to 20.000 or 50GB transfer

Up to 500 / month

Up to 50 pages / 1 domain

Within 1 working day (week days)

Basic+

Shared

1x Small Pro Node

Up to 10GB

Up to 50.000 or 100GB transfer

Up to 1.000 / month

Up to 350 pages / 1 domain

Within 1 working day (week days)

Performance

Shared

1x Small Pro Node

Up to 20GB

Up to 100.000 or 200GB transfer

Up to 2.500 / month

Up to 3.500 pages / 1 domain

Within 1 working day (week days)

Performance+

Dedicated

1x Small Pro Node

Up to 50GB

Up to 2.000GB transfer

Up to 2.500 / month

Up to 3.500 pages / 1 domain

Within 1 working day (week days)

Generelle betingelser for Flowmate:

Flowmate-kunder hos Checkmate er omfattet af Checkmates Service Level Agreement (SLA), som sikrer en stabil, pålidelig og sikker digital løsning. Aftalen indebærer en bindingsperiode på 24 måneder fra lancering. Efter denne periode kan aftalen opsiges skriftligt med 3 måneders varsel inden udgangen af den aktuelle periode. Uden opsigelse fornyes aftalen automatisk årligt.

Ved opsigelse deaktiveres adgangen til Flowmate-editoren. Kundens CMS og frontend vil blive pakket som zip-filer og fremsendt til den ønskede partner for videre brug.